Returns & Refunds
Returns & Refund policy
Our policy lasts 30 days from your invoice date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, please contact firstname.lastname@example.org before sending your item(s) back. To expedite the process please include your order number (found on your invoice) and a brief explanation for returning the item. Items need to have an Education Orchard return authorization number prior to the return. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns must be shipped prepaid freight, with the authorization number shown on the outside of all cartons and physically received within 45 days of the invoice date.
Returned merchandise is subject to an inspection and restocking charge of 15% of the billed value. Returns received without the authorization number on each carton will be charged a 30% restocking fee or, at our discretion, shipped back to the customer at the customer’s expense. No credit will be allowed on returned merchandise not in a saleable condition. Discontinued and special order items may not be returned.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition that is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.